Landlord guide
Frequently asked questions
Letting a home isn’t just about bricks and mortar – it’s about protecting your investment and securing the right tenants. Our agents understand the local market inside out, from rental demand and pricing trends to the areas tenants want most, helping you maximise returns with confidence.
We combine local expertise with real market data, giving you honest advice on achievable rental values, tenant demand, and property management. From marketing your property to managing the tenancy, we help you get the most from your property while keeping the process straightforward and stress-free.
Which areas do we cover?
Based in Henley-on-Thames, we let and manage properties in South Oxfordshire, Berkshire, Buckinghamshire and beyond
What services levels do you offer to landlords
We offer the following service levels, but can also tailor a solution to best suit your requirements:
Tenant-Find Only: Marketing your property, conducting viewings, referencing tenants, and arranging move-in paperwork.
Rent Collection: Includes tenant-find plus monthly rent collection and arrears chasing.
Fully Managed: A comprehensive service covering marketing, tenant management, inspections, maintenance coordination, legal compliance, and ongoing support.
Our transparent pricing means no hidden charges, so you know exactly what to expect.
Is using a letting agent worth it?
For many landlords, a professional letting agent saves time, reduces legal risk, and helps maximise rental income. We handle:
- Accurate property valuations
- Professional marketing
- Tenant referencing
- Tenancy agreements
- Deposit protection
- Rent collection
- Property inspections
- Maintenance management
Using an experienced agent can be especially valuable if you’re a first-time landlord, overseas landlord, or managing multiple properties.
How much rent can I charge for my property?
Rental value depends on factors such as:
- Location
- Property size and condition
- Furnished or unfurnished status
- Local demand
- Comparable rental properties
We provide free rental valuations based on current market trends, helping you achieve the best balance between rental yield and tenant demand.
What certificates do I need to rent out my property in the UK?
Landlords are legally responsible for ensuring their property meets current safety standards. Common requirements include:
- Energy Performance Certificate (EPC)
- Gas Safety Certificate (if applicable)
- Electrical Installation Condition Report (EICR)
- Smoke alarms on each floor
- Carbon monoxide alarms where required
We can help arrange all necessary certifications to keep your property compliant.
Do I need landlord insurance?
Standard home insurance is usually not enough for rental properties. Landlord insurance can help protect against:
- Building damage
- Contents damage (if furnished)
- Loss of rent
- Public liability claims
- Legal expenses
Choosing the right policy can provide peace of mind and financial protection.
How do you vet tenants?
Finding reliable tenants is one of the most important parts of successful letting. Our tenant referencing process typically includes:
- Credit checks
- Employment verification
- Income affordability checks
- Previous landlord references
- Right to Rent checks
This helps reduce risk and improves the likelihood of long-term, successful tenancies.
What happens if a tenant stops paying rent?
Late or missed rent payments can be stressful, but professional rent management helps minimise disruption. We actively monitor payments, contact tenants promptly, and manage arrears procedures. We can also advise on rent guarantee insurance for additional security.
How is the tenant deposit protected?
By law, tenant deposits in England must be protected in a government-approved tenancy deposit scheme. This safeguards both landlord and tenant and ensures compliance with legal obligations.
We manage deposit registration and prescribed information on your behalf.
How are maintenance issues handled?
We coordinate repairs quickly and efficiently using trusted contractors. Depending on your instructions, we can:
- Manage emergency repairs immediately
- Obtain quotes for and arrange non-urgent work
- Keep you updated on costs
- Conduct regular inspections to catch issues early
Proactive maintenance protects your investment and helps retain quality tenants.
Can I increase rent during a tenancy?
Rent increases must follow legal guidelines and tenancy agreement terms. This may involve:
- Formal notice procedures
- Market-based rent reviews
We help landlords set competitive, fair rent adjustments while remaining compliant.
Can overseas landlords rent out UK property?
Yes. Overseas landlords can let UK property, but they may need to comply with the Non-Resident Landlord Scheme (NRLS). We can guide overseas landlords through legal obligations, tenant management, and local compliance.
How do I start letting my property?
Getting started usually involves:
- Rental valuation
- Preparing the property
- Safety certifications
- Marketing
- Tenant referencing
- Tenancy setup
- Ongoing management
Our team can support you through every stage, whether you need tenant-find or full management.
Why choose us as your letting agent?
We combine local market expertise with professional property management to help landlords:
- Achieve the best return from their property
- Stay legally compliant
- Reduce void periods
- Protect their property
- Enjoy hassle-free letting
From first-time landlords to experienced investors, we provide tailored support for every property journey.
Transparent Process
We make letting your property simple and stress-free. From marketing your property and arranging viewings to securing reliable tenants, negotiating terms and managing the property throughout the tenancy. We’ll guide you clearly through every stage.
Our agents handle the details, and keep communication open, so you always know what’s happening and what comes next. No jargon, no confusion — just honest, professional support.
Let Only
Our Let Only Service is ideal for landlords who just need help securing a tenant. We’ll market your property, carry out thorough checks, prepare the tenancy agreement, and arrange the move-in.
We’ll also collect the first month’s rent and register the deposit on your behalf. After that, rent collection and day-to-day management remain your responsibility.
Rent Collection
Our Rent Collection Service is perfect for landlords who want support not only in finding and securing a tenant but also with the ongoing rent collection.
We’ll market your property, complete all necessary checks, draw up the tenancy agreement, and arrange the move-in, while also collecting the rent each month and registering the deposit.
| Service | Tenant Find: 9.6% of rent (inc. VAT) | Rent collection: 12% of rent (inc. VAT) |
Fully managed: 15% of rent (inc. VAT) |
|---|---|---|---|
| Agree the rental value | |||
| Advise on refurbishment requirements | |||
| Erect board outside property in accordance with Town and Country Planning Act 1990 (where possible) | |||
| Market the property and advertise on relevant portals | |||
| Carry out accompanied viewings (as appropriate) | |||
| Find tenants | |||
| Advise on non-resident tax status and HMRC (if relevant) | |||
| Collect and remit initial months’ rent | |||
| Provide tenants with method of payment | |||
| Deduct any pre-tenancy invoices | |||
| Make any HMRC deduction and provide tenant with the NRL8 (if relevant) | |||
| Advise all relevant utility providers of any changes | |||
| Agree collection of any shortfall and payment method | |||
| Demand, collect and remit the monthly rent | |||
| Arrangement payments for statutory requirements | |||
| Pursue non-payment of rent and provide advice on rent arrears actions | |||
| Undertake two routine visits per annum and notify the outcome to the landlord | |||
| Arrange routine repairs and instruct approved contractors | |||
| Security Deposit dilapidation negotiations | |||
| Hold keys throughout the tenancy term |